Privacy Policy

Latest update:October 20, 2026; Effective Date: October 21, 2026

Table of contents

1. Scope of this Privacy Policy

2. Types of Personal Information We Collect

3. How we use your personal information

4. Storage of personal informationOutsourcing and external provision

5. Personal Information Security Protection

6. Retention period for personal information

7. Your rights regarding personal information

8. Protection of Minors

9. Updates to the Privacy Policy

10. Contact and Complaint Channels

1. Scope of this Privacy Policy

This privacy policy applies to […].Buffet Home Products (Shenzhen) Co., Ltd.(hereinafter referred to as)This is the official website of Pampered Chef in the Chinese market (website: https://www.pamperedchef.com.cn; including the main website, brand introduction, and business cooperation introduction subpages, hereinafter collectively referred to as "this website"). We are the personal information processor for the personal information processing activities described in this policy. This Privacy Policy only applies to personal information processed during the process of responding to inquiries related to this website, and does not apply to other independent products and services of our company, nor to third-party websites or platforms.

Welcome to [Pampered Chef - Official Website!

We attach great importance to the protection of users' personal information and respect the privacy rights of every visitor.

This Privacy Policy aims to explain to you the scenarios, methods, purposes, and retention arrangements for our processing of your personal information when you browse this website, contact us through the email address published on this website, or make personal information-related requests. It also explains your rights and how to exercise them. Please read this policy carefully, as it will help you fully understand how we collect and use your information, and how you should manage your personal information.

This website is primarily for displaying brand, product, and business cooperation information; it does not include business cooperation intention forms or online message forms. Simply browsing this website does not require you to actively fill in your name, phone number, email address, or other personal information. For details regarding email communication and information processing involved in website operation, please refer to Section [Number] of this policy.2 items.

2. Types of Personal Information We Collect

Personal information is any information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymized.

Sensitive personal information refers to personal information that, if leaked or illegally used, could easily lead to the infringement of a natural person's personal dignity or endanger their personal or property safety. This includes biometric information, religious beliefs, specific identities, medical and health information, financial accounts, location tracking information, and personal information of minors under the age of fourteen.

The information you provided to us

When you contact us via the email address published on this website, we will receive your sending email address, email content, and any attachments you voluntarily provide. The email and attachments may contain your name or title, company information, and contact number.We will only process the above information and related follow-up communication records to the extent necessary for receiving, processing, and responding to your inquiries, complaints, or requests. For specific uses, please refer to [link/details].Section 3.

We will not request personal information unrelated to the matters we are contacting. Without necessary explanations or contact information, we may be unable to process or respond to your request; not providing irrelevant information will not affect your browsing of this website. Please do not provide sensitive personal information unrelated to the matters you are contacting, such as identification documents, financial accounts, or health information, in your emails; if your emails involve the personal information of others, please ensure you have a legal basis for providing it and submit only the necessary content.

Website operation information

When you visit this website, the server will automatically record your information.IP address, browser used, access time, and pages accessed.We process the above information to maintain the normal operation of the website, troubleshoot technical faults, prevent network attacks and unauthorized intrusions, and fulfill our network security protection obligations. We will not use it for user profiling or commercial promotion. See section [number] of this policy for log retention periods.6 items.

This website does not currently use any tools for statistical analysis, personalized recommendations, or ad tracking.We do not use cookies or similar technologies, nor do we embed third-party statistical, advertising, or social sharing code. If we continue to use these cookies, we will update this policy and obtain your consent before enabling any cookies that require your consent under the law.

3. How we use your personal information

This website does not offer online message boards, online registration, or online inquiry forms. Only when you voluntarily use these forms will you be permitted to do so.the followingWe will only obtain the information you provide if you contact us proactively.

Service email:business@pamperedchef.com.cn

When you contact us via email, in order to respond to your questions and maintain communication with you, we will strictly adhere to the principles of legality and minimum necessity in collecting and using information, and will not disclose this information.For other purposes unrelated to the purposes described in this policyFor general business inquiries, we will process the information you submit and related communication records based on your consent after fully informing you; for processing necessary to fulfill specific legal obligations, we will conduct it in accordance with those legal obligations.

In order to receive and respond to your business inquiries, we will process the following information that you may provide via email.：

- Name or title: Used to understand how to address you and communicate with you.

- Company information: This information is only used to understand the background of your inquiry if you proactively provide it and it is necessary to process the matter.

- Sending email address and other contact information you provide: for replying and necessary follow-up communication.

- Inquiries, complaints, or requests, along with necessary attachments and communication records: used for understanding, processing, and responding to matters.

If necessary explanations or contact information are missing, we may be unable to process or respond to your request; providing information unrelated to the matter will not affect your browsing of this website.

We will only use the personal information we collect for the following purposes, in accordance with...Legal, legitimate, and necessaryIn principle, it will not be used for purposes unrelated to commercial purposes:

1. Receive and process your inquiries, complaints, and personal information requests submitted via email, and communicate with you to respond;

2. We will address you appropriately based on the name or title and company information you voluntarily provide, and understand the background of the consultation. We will not request additional identity verification under the pretext of routine business consultation.

3. In the firstWithin the scope specified in Section 2, website operation information is processed for website maintenance, troubleshooting, and to ensure the safe and stable operation of the website.

4. To the extent necessary to fulfill legal obligations related to cybersecurity, process necessary network operation and security incident information and prevent cybersecurity risks;

5. We will use, store, or provide relevant information to the extent necessary to fulfill our specific obligations under laws and regulations. If we intend to change the purpose, method, or type of personal information processed based on your consent, we will notify you again and obtain your consent in accordance with the law.

You fully understand that we do not need your authorization or consent to collect or use your personal information in the following circumstances:

2. Necessary for the performance of statutory duties or obligations;

3. Necessary for responding to public health emergencies or for protecting the life, health, and property of natural persons in emergency situations;

4. To conduct news reporting and public opinion supervision for the public interest, and to process personal information within a reasonable scope;

5. In accordance with the provisions of the Personal Information Protection Law of the People's Republic of China, personal information that individuals have voluntarily disclosed or that has been legally disclosed shall be processed within a reasonable scope;

6. Other circumstances stipulated by laws and administrative regulations.

4. Storage, entrusted processing and external provision of personal information

The personal information we collect through this website is stored inAlibaba Cloud within the territory of the People's Republic of ChinaECS Shanghai Server。

If we need to provide your personal information outside the People's Republic of China (including allowing access to foreign personnel), we will inform you of the name or name of the overseas recipient, contact information, purpose of processing, processing method, type of personal information, and the manner and procedures for you to exercise your rights with the overseas recipient before we carry out such processing, and fulfill the applicable separate consent, personal information protection impact assessment and other outbound compliance obligations.

We will strictly comply with the provisions of laws and regulations and this Privacy Policy, and take necessary security measures to protect your personal information rights.

We will not disclose or share your personal information without authorization. Different rules apply to outsourcing processing and providing information to other personal information processors:

- Delegated processingIf we entrust a service provider to process personal information for website maintenance, cloud services, or email services, we will agree with them on the purpose, duration, method, types of information, protection measures, and the rights and obligations of both parties, and will supervise their processing activities. The entrusted party may only process the information in accordance with the agreement and may not change its purpose on its own, nor may it sub-delegate without our consent; personal information should be returned or deleted under statutory circumstances such as termination of the entrustment, and may not be retained.

- Legal requirements:When judicial authorities or regulatory departments request information from us in accordance with the law, we will verify their requests and provide information only to the extent necessary to fulfill our legal obligations. Requests involving foreign judicial or law enforcement agencies will be handled in accordance with the relevant procedures stipulated by Chinese law.

- Business Changes:If your personal information needs to be transferred due to company mergers, divisions, dissolutions, or bankruptcy, we will inform you of the recipient's name and contact information and require the recipient to continue to fulfill their personal information protection obligations. If the recipient changes the original purpose or method of processing, they must obtain your consent again in accordance with the law. For other asset or business transfers involving the provision of personal information to third parties, the corresponding notification and consent obligations will be fulfilled in accordance with the law.

- Provided to other personal information processors:If it is necessary to provide personal information to group affiliates or other entities that independently determine the purpose and method of processing, we will inform the recipient of the name or name, contact information, processing purpose, processing method and information type in the form of a list before providing the information, obtain your separate consent in accordance with the law, and conduct a personal information protection impact assessment in accordance with the law; if there are circumstances where the law stipulates that no consent is required, we will handle them in accordance with the provisions thereto.

- Public disclosure:We will not publicly disclose your personal information, except with your separate consent or as otherwise provided by laws and administrative regulations.

5. Personal Information Security Protection

We have implemented industry-standard security measures to protect the personal information you provide, preventing unauthorized access, disclosure, use, modification, damage, or loss of your data.We will take all reasonable and feasible technical and management measures appropriate to the risks of personal information processing, in accordance with the requirements of laws and regulations, to protect your personal information, prevent information leakage, loss, and tampering, and conduct personal information protection compliance audits in accordance with the law.The internet environment is not 100% secure, and we will do our best to ensure the security of any information you send to us.In the event of a security incident such as leakage, alteration, or loss of personal information, or any potential such incident, we will immediately take remedial measures, report to the relevant authorities as required, and explain to you the types of information involved, the cause, the potential harm, remedial measures, preventative measures you can take, and our contact information. If the incident meets the legal conditions for exemption from notification, we will handle it in accordance with the law.

6. Retention period for personal information

Unless otherwise stipulated by laws and regulations, we will retain your personal information for the shortest period necessary to achieve the processing purpose:

Inquiry emails and related communication records:Once the consultation is completed and no further follow-up is required, we will promptly delete or anonymize the personal information contained therein. If both parties continue business negotiations or sign a cooperation agreement regarding the consultation, we will only retain the relevant personal information to the extent and for the duration necessary for conducting such negotiations or fulfilling the agreement. Once the purpose of processing is achieved or retention is no longer required, we will promptly delete or anonymize the personal information.

Server access logs：To ensure website security, conduct security audits, and troubleshooting, logs are saved from the date they are generated.The data will be deleted or anonymized after 12 months; if otherwise stipulated by laws and regulations or necessary to fulfill legal obligations, it will only be retained within the necessary scope and period.

7. Your rights regarding personal information

According to the Personal Information Protection Law of the People's Republic of China and other laws and regulations, you have the following rights regarding your personal information:

- Access and copying rights: You may access and obtain copies of your personal information held by us;

- Right to correct and supplement: If the information is incorrect or incomplete, you may apply for correction or supplementation;

- Right of deletion: In the following circumstances, we shall proactively delete your personal information, and you also have the right to request deletion:

（(1) The purpose of processing has been achieved, cannot be achieved, or is no longer necessary to achieve the purpose of processing; (2) The personal information processor stops providing products or services, or the retention period has expired; (3) The individual withdraws consent; (4) The personal information processor processes personal information in violation of laws, administrative regulations, or agreements; (5) Other circumstances stipulated by laws and administrative regulations.

To exercise the above rights, please send an email to [email address].Please contact us at business@pamperedchef.com.cn or through the contact channels listed in Section 10. We will process your request promptly and verify your identity reasonably to the extent necessary, avoiding disclosure of information to unauthorized personnel; we will not impose unreasonable conditions or solicit information unrelated to verification. We will handle your request promptly and in accordance with the law.15 working daysWe will provide feedback on the results; if we are unable to fulfill all or part of your requests in accordance with the law, we will explain the reasons.

8. Protection of Minors

This website is primarily intended for businesses and their employees with business cooperation intentions, and is not designed for minors.If you are a minor under the age of 18, please read this policy under the guidance of your parents or other guardians, and obtain their consent before using this website.The published contact information allows us to provide personal information.information.

The personal information of minors under the age of fourteen is considered sensitive personal information.We will not proactively collect personal information from children under the age of fourteen. If we discover that we have collected personal information from children under the age of fourteen without the prior consent of their guardians, we will delete the relevant information as soon as possible. If you, as a guardian, have any questions about the personal information of your ward, or wish to exercise related rights or withdraw your consent, please do so through the relevant procedures outlined in this policy.Contact us using any of the 10 methods listed.We will promptly verify and delete such information in accordance with the law; if deletion is not legally permissible, we will cease all processing except for storage and necessary security measures. If it is truly necessary to process the personal information of minors, we will first fulfill our obligations regarding guardianship consent, the establishment of specific processing rules, and other applicable legal obligations.

9. Updates to the Privacy Policy

We may revise this Privacy Policy based on updates to laws and regulations, changes in our business, etc. The revised Privacy Policy will be published on this page, indicating the update date and effective date. For changes that may significantly impact your personal information rights, we will notify you through prominent page prompts and other appropriate means before the changes take effect. If there are changes to the purpose, method, or type of personal information involved in processing based on consent, we will obtain your consent again in accordance with the law; if separate consent is required by law, we will obtain it separately. We recommend that you check this page regularly.

10. Contact and Complaint Channels

If you have any questions, comments, or complaints regarding this Privacy Policy or the handling of your personal information, or if you need to exercise your personal information rights, you can contact us through the following methods: Personal Information Processor: Buffet Home Products (Shenzhen) Co., Ltd.
Personal Information Protection Contact Email: [business@pamperedchef.com.cn】
Contact Address: [Jinzhonghuan Building, Jintian Road, Futian District, Shenzhen]Room 2408.